Terms & Conditions

1. About Us

SGW Garden & Property (“we”, “us”, “our”) provides professional garden and property maintenance services to residential and commercial clients across the UK.

Contact details:
Email: hello@sgwgardenproperty.co.uk

Telephone: +44 (0) 7469433466

2. Scope of Services

We provide professional maintenance, improvement, and repair services, including (but not limited to):

Garden maintenance and care
Grounds maintenance and clearance
Hedge cutting, pruning, and shaping
Property maintenance and general repairs
Interior and exterior maintenance works
Ongoing maintenance and one-off work

Excluded Services

We do not undertake any works that require certification, qualification, or registration under UK law, including but not limited to:

Electrical works of any kind, including electrical fittings, wiring, switches, sockets, circuits, or alterations to fixed electrical systems
Plumbing works requiring certification or connection to fixed water, waste, or heating systems
Gas works of any kind
Structural or load-bearing works, or any works requiring building control approval

Installation of Electrical Items (Non-Electrical Work)

We may install or position plug-in, self-contained, and non-certifiable electrical items, provided that no electrical fittings, wiring, or fixed systems are touched or altered. This may include:

Fitting or replacing decorative light shades
Hanging, mounting, or positioning plug-in light fixtures or appliances
Installing accessories that operate via a standard plug socket

No work will be carried out on fixed electrical fittings or electrical infrastructure.

General Conditions
All services are subject to:

Availability
Site conditions and access
A professional assessment prior to commencement

We reserve the right to refuse or amend any work that is deemed unsafe, non-compliant, or outside the scope of our services.

4. Materials & Equipment

Unless explicitly agreed otherwise, clients are responsible for supplying all materials.
We do not guarantee the performance, durability, or suitability of client-supplied materials.
Any delays caused by unavailable, unsuitable, or faulty materials may be chargeable.

5. Payments

Payment is due upon completion of work unless otherwise agreed in writing.
Accepted payment methods include bank transfer, invoice payment, and approved in-person payment methods.
Late payments may be subject to reminders or suspension of future services.

3. Quotations & Pricing

Pricing is based on time worked, typically charged at quarter-day, half-day, or full-day rates unless otherwise agreed in writing.
Any estimates provided are indicative only and may change if the scope of work changes.
Additional work requested on site must be agreed upon before proceeding and may incur additional charges.

6. Cancellations & Rescheduling

We require reasonable notice for cancellations or rescheduling.
Late cancellations may be chargeable if time has been reserved or costs incurred.
We reserve the right to reschedule work due to weather, safety concerns, or unforeseen circumstances.

7. Access & Site Conditions

Clients must provide safe, clear access to the work area.
We reserve the right to refuse or stop work if conditions are unsafe.
We are not responsible for pre-existing defects or hidden issues unless caused directly by our work.

8. Liability

We will carry out all work with reasonable care and skill.
We are not liable for indirect, incidental, or consequential losses.
Our liability is limited to the value of the service provided, except where prohibited by law.

9. Photographs & Marketing

With client consent, we may take photographs of completed work for records, portfolio use, or marketing purposes. Personal or identifying details will not be shared without permission.

10. Complaints

Any concerns should be raised as soon as possible so we can attempt to resolve them promptly and fairly.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.